Customer Support Outsourcing
fantanstic service grow your business
Our customer support representatives are on standby to take orders, respond to inquiries, and manage any other customer support requirements your company might have.
- 1Provide 24/7/365 coverage with access to multiple time zone.
- 2Save your cost up to 60%.
- 3Provide multiple channels support like phone, email, live chat social media support.
- 4Agents with expertise onborading in short time.
Facing Issues with Customer Support?
When the busy season hits, call volumes shoot up, but there just aren’t enough staff to keep up. This leads to longer wait times and a lot of missed calls. To quickly fill the gap, new agents are brought in—but many of them aren’t properly trained or experienced, so calls don’t always get handled well. On top of that, there aren’t enough supervisors around to monitor or support the team, which makes it even harder to maintain quality service.
what Top BPO company can do
Professional Staff
Agent Have a deep understanding on the products. with highly writing skills and talk with customer with expertise.
Strict Management
QA team monitor each conversation and make sure all questions are answered.
Flexible Solution
Add or Reduce agents based on workload.
24/7/365
Provide all time zone service to meet clients with high requirement.
Affordball Support
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Close Conection
We can have a training based on regular basis.
- 1Pick up the call right away. The call answer rate is over 80%, CSAT is over 80%.
- 2One agent can answer 80- 100 emails no matter how complex the issue may be. We have enough resources to figure it out.
- 3Answer customer question in a professional way to improve brand image then increase conversion rate.
- 4Live chat ensures immediate resolution, reducing frustration.
- 5Regularly updating social media Reach millions of potential customers. Make your brand recognizable & trustworthy.
