Healthcare
Healthcare BPO Services
Fantastic Healthcare BPO (Business Process Outsourcing) Services help healthcare organizations, hospitals, clinics, and insurance companies focus more on patient care while reducing operational costs and improving efficiency.
24/7 Patient Support
- 1Round-the-clock customer support ensures patients and their families receive immediate assistance.
- 2Reduces call wait times, providing prompt and compassionate responses..
- 3Ensures continuity of care by handling inquiries outside of normal business hours.
Feedback & Complaint Management
- 1Provides a structured system to collect and analyze patient feedback for service improvement.
- 2Enables hospitals to track complaints and respond to patient concerns effectively.
- 3Helps in maintaining high service quality and patient satisfaction levels.
Billing
- 1BPO company can process patient bills and records.
- 2Ensures accurate and timely submission of insurance claims to reduce rejections and delays.
- 3Supports patient inquiries related to billing, helping clarify charges and payment options.
- 4Assists healthcare providers in revenue cycle management, improving overall cash flow and financial efficiency.
Appointment Scheduling & Reminders
- 1Automated appointment scheduling reduces the administrative burden on hospital staff.
- 2Sends timely reminder calls, SMS, or emails to patients, minimizing missed appointments.
- 3Integrates with hospital Electronic Health Records (EHR) and scheduling systems.
Emergency Call Handling
- 1Prioritizes critical and urgent calls through an advanced routing system.
- 2Ensures emergency cases receive immediate attention by directing them to the appropriate personnel.
- 3Reduces response times and enhances hospital emergency preparedness.
Doctor & Department Call Routing
- 1Intelligent call routing directs patients and callers to the appropriate medical department or physician.
- 2Reduces call transfer delays and ensures fast response times.
- 3Supports automated directory services for streamlined communication.
Benefits of Healthcare BPO Services
- 1Enhanced Patient Experience – Ensures quick and accurate responses to patient inquiries.
- 2Operational Efficiency – Reduces staff workload by automating routine processes.
- 3Regulatory Compliance – HIPAA-compliant call handling and secure data management.
- 4Cost-Effectiveness – Optimizes resource allocation, reducing unnecessary operational expenses.
- 5Scalability & Customization – Adaptable solutions suitable for hospitals of all sizes, from clinics to large healthcare institutions.
- 6Improved Staff Productivity – Frees up healthcare professionals to focus on patient care instead of administrative tasks.
Use Cases
- Ask the customer to describe the scheduling issue (e.g., cannot book, appointment canceled, incorrect date/time).
- Request details like patient name, date of birth, appointment confirmation number, and preferred clinic/location.
- Check the appointment system for errors, cancellations, or rescheduling needs.
- If the slot is unavailable, assist the customer in finding the next available appointment that fits their schedule.
- Confirm the new appointment details with the customer and send a confirmation email or SMS.
- Ask the customer to explain the insurance issue (e.g., denied coverage, wrong insurance billed, missing insurance info).
- Gather key details: patient name, date of birth, insurance provider, member ID, and claim number if available.
- Check the system to verify the insurance details on file and if benefits were checked correctly.
- If information is outdated or missing, guide the customer on updating their insurance information securely.
- If escalation is needed (e.g., billing error or rejected claim), submit a case to the insurance verification or billing team and provide a turnaround time to the customer.
- Ask the customer to describe the prescription issue (e.g., delay at pharmacy, incorrect medication, missing prescription).
- Collect necessary info like prescription number, doctor’s name, pharmacy location, and any notes from the pharmacy.
- Verify the prescription status in the system (e.g., was it sent, approved, pending doctor action).
- If the prescription was not sent or had an error, coordinate with the prescribing doctor’s office to resend or correct it.
- Follow up with the customer to confirm the prescription has been successfully sent and received at the pharmacy.
- Ask the customer to describe the billing issue (e.g., overcharge, duplicate payment, unclear fees).
- Collect patient account number, invoice number, and any relevant payment receipts or bank statements.
- Review billing records and payment history in the system to identify discrepancies.
- If an error is found, initiate a correction or refund process and explain the next steps to the customer.
- If no immediate resolution is possible, escalate the case to the billing department for further investigation and provide an estimated resolution time.
Handle travel support tickets across all channels.
Phone
Our distributed model ensures we work exclusively with high-quality agents who bring strong phone etiquette and relevant industry expertise to resolve issues quickly and effectively."
Live Chat
Customers expect immediate answers — and live chat delivers. Our knowledgeable, industry-trained agents respond quickly and accurately to meet those expectations.
We understand that many customers still prefer email communication. Our agents excel at crafting well-informed, relevant responses with the right tone every time."
Social media
"Social media goes beyond socializing — it's a vital channel for customer service. We harness these platforms to provide fast, informed support where your customers already are."
Website
"Reviews and responses shape how potential customers perceive your brand — they can’t be ignored. Our agents handle follow-ups and resolutions efficiently, so you don’t have to."
Frequently Asked Questions.
We provide a range of healthcare services, including primary care, telemedicine consultations, specialist referrals, wellness programs, and patient education resources. Our goal is to ensure accessible and quality healthcare for all.
Booking an appointment is easy! You can schedule online through our website, call our support team, or use our mobile app (if available). Simply select the service you need, choose a provider, and pick a convenient time slot.
Virtual consultations allow you to speak with a healthcare provider remotely via video or phone call. After scheduling an appointment, you will receive a secure link to join the session at the scheduled time.
If you are experiencing a life-threatening emergency, please dial 911 or visit the nearest emergency room immediately. Our services focus on non-emergency care, and we can assist with follow-up appointments after urgent treatment.
Before your appointment, gather any relevant medical records, a list of current medications, and any questions you’d like to discuss with your provider. For virtual visits, ensure you have a stable internet connection and a quiet environment for a smooth consultation.
Before your appointment, gather any relevant medical records, a list of current medications, and any questions you’d like to discuss with your provider. For virtual visits, ensure you have a stable internet connection and a quiet environment for a smooth consultation.
