ECommerce
Boost Your Online Business With Our Customized BPO Solutions for E-Commerce
As a company with 5 years experience, we can provide knowledgable, high quality agents. You can choose agents based on your workload. We provide service a variety of products like drone, camera, furniture and outdoor lights.
What Nagog provided
- 1provide 24/7/365 coverage with access to multiple time zone.
- 2Save your cost up to 60%.
- 3provide multiple channels support like phone, email, live chat social media support.
- 4Agents with expertise onborading in short time.
1 Expert Team
Our support agents are trained to clearly understand customer needs, communicate effectively and reasonably, and have a solid grasp of platform rules and procedures. With a customer satisfaction (CSAT) score consistently over 85%, we ensure a smooth and professional support experience every time.
2 Excellent Customer Support
We respond promptly to in-app messages, phone calls, and emails to ensure your customers feel heard and supported. With an answer call rate exceeding 80%, our responsiveness helps reduce negative reviews and boosts overall satisfaction.
3 Platform
Our leading cloud communication platform can integrates with the apps you love like Salesforce, Zendesk, and Google Workspace and it can do real-time analysis into call volume, usage, and adoption across global offices.
4 Multilingual services
Nagog provides multilingual call support with English as the main language, German, Spanish and other languages coexisting. Provide native language level services to your global clients.
5 Unlimited service categories
Nagog’s overseas telephone customer service categories and products are not limited. We have cooperated with top sellers in multiple categories on multiple cross-border e-commerce platforms and have gained recognition and recognition from the sellers.
6 Flexible package
The telephone customer service package is flexible, settled monthly, without the need for pre storage, and can be cancelled or changed at any time. According to the total call time, a Toll free Telephone number can be provided.
What agent did every day
- 1Provide 24/7/365 coverage with access to multiple time zone.
- 2Save your cost up to 60%.
- 3Provide multiple channels support like phone, email, live chat social media support.
- 4Agents with expertise onborading in short time.
1 Presales, Answer customer’s concern and help them place the order.
2 Notify customer when the product was shipped out by email or chats. Send customer some installation videos or instructions.
3 After-sales, answer customer’s questions and do troubleshoot for them.
4 Follow up with customer again and make sure their concern was fixed fully. Meanwhile, encourage customer share their shopping experience.
By doing these, Nagog has worked with over 40+ e-commerce sellers and effectively help them reduce the negative reivews and improve their brand images.
What are the benefits of Nagog ecommerce team?
24/7/365 Coverage
We provide around-the-clock support—including after-hours, weekends, and holidays—to ensure your customers are never left waiting.
Seamless Multichannel Support
Our agents handle calls, emails, live chats, and social media interactions across 10+ languages, delivering consistent service on every channel.
End-to-End Team Management
From hiring to training and quality assurance, we manage the entire support team so you can focus on growing your business.
Cost-Efficient & SLA-Backed
Enjoy predictable, fixed pricing with no hidden costs for equipment, software, or office space. We meet strict SLA standards to guarantee performance and value.
Why Choose US
Expertise team
Each account was assigned two Native Speaker well-trained customer service representatives who can cover business hour or 24/7 if needed
Analyze product data
The customer service work order system can analyze customer after-sales big data, regularly summarize customer complaints, generate reports, and help sellers improve and optimize their products.
Platform
Our leading cloud communication platform can integrates with the apps you love like Salesforce, Zendesk, and Google Workspace and it can do real-time analysis into call volume, usage, and adoption across global offices.
Flexible package
The telephone customer service package is flexible, settled monthly, without the need for pre storage, and can be cancelled or changed at any time. According to the total call time, a Toll free Telephone number can be provided.
Multilingual services
Nagog provides multilingual call support with English as the main language, German, Spanish and other languages coexisting. Provide native language level services to your global clients.
Unlimited service categories
Nagog's overseas telephone customer service categories and products are not limited. We have cooperated with top sellers in multiple categories on multiple cross-border e-commerce platforms and have gained recognition and recognition from the sellers.
Use Cases
- Confirm the issue by asking the customer to describe the issue with the unit setup. Have them verify installation problems.
- Collect important details such as the order number, model number, and pictures or videos of the setup/demonstrating the issue to better understand the problem.
- Checking compatibility of the unit. Verify that all the components (shower head, faucet, valve, cartridge) match the customer’s specific model to ensure proper compatibility.
- If there’s a malfunction or error, walk the customer through troubleshooting steps, such as checking connections, valve settings, or any blockages.
- If the issue persists after troubleshooting, escalate to the product team for further assistance or replacement options.
- Ask the customer to describe the delivery issue, like a delay, missing package, or damaged goods.
- Get the order number, tracking number, delivery address, and pictures if needed.
- Look up the tracking info to see if there are any delays or problems with the courier, or if the package has been marked as delivered. (For delays, we’ll contact the carrier for more info).
- Ask the customer to check places like their garage or with neighbors to see if the package was left nearby.
- For damaged goods. Apologize for the issue and offer a replacement or refund, depending on what the customer prefers
- Confirm the issue to the customer by carefully checking the package and verify if the part is missing.
- Request information by collecting the order number and a picture of the shipping label.
- Part verification by asking the customer to provide a picture of the part list, circling the missing part to ensure the correct part will be sent.
- Verify with the warehouse or product team to confirm if the missing part is available.
- Once the part is shipped, update the customer with tracking information.
- Describe the problem with the product and how it’s not working.
- Get the order number, model number, and pictures or videos of the product to better understand the issue.
- If possible, guide the customer through basic troubleshooting steps (check power sources, connections, or settings).
- If the product is still under warranty and the issue cannot be resolved, offer to arrange a replacement or refund.
- If the issue persists or cannot be solved through troubleshooting, escalate the case to the product team for further review.
Trusted by 50+ companies
Handle travel support tickets across all channels.
Phone
Our distributed model ensures we work exclusively with high-quality agents who bring strong phone etiquette and relevant industry expertise to resolve issues quickly and effectively.
Live Chat
Customers expect immediate answers and live chat delivers. Our knowledgeable, industry-trained agents respond quickly and accurately to meet those expectations.
We understand that many customers still prefer email communication. Our agents excel at crafting well-informed, relevant responses with the right tone every time.
Social media
Social media goes beyond socializing — it's a vital channel for customer service. We harness these platforms to provide fast, informed support where your customers already are.
Website
Reviews and responses shape how potential customers perceive your brand — they can’t be ignored. Our agents handle follow-ups and resolutions efficiently, so you don’t have to.
Detailed process of customer service handling incoming calls
Frequently Asked Questions.
We provide comprehensive after-sales support including:
- Customer service (email, chat, phone)
- Return and refund processing
- Product replacement coordination
- Warranty claim management
- Feedback/review handling
- Technical support (if applicable)
We offer support via:
- Live chat
- Phone
Ticketing systems (e.g., Zendesk, Freshdesk)
We can support multiple stores (e.g., Shopify, Amazon, Etsy) under one client profile with custom workflows for each platform.
We support a wide range including:
- Electronics & gadgets
- Apparel & fashion
- Health & beauty
- Home goods
Yes, if you provide product knowledge or training, we can offer Level 1 or Level 2 tech support based on scripts and SOPs.
Yes, we train our agents using your materials (manuals, FAQs, demos, etc.). We can also create internal knowledge bases to ensure consistency.
Feedback from our customer
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