Back Office Support Outsourcing
Back Office Support Outsourcing Services
- 1provide 24/7/365 coverage with access to multiple time zone.
- 2Save your cost up to 60%.
- 3provide multiple channels support like phone, email, live chat social media support.
- 4Agents with expertise onborading in short time.
- 1
High IT Costs: If maintaining an in-house team is becoming increasingly expensive, outsourcing can help reduce labor costs and operational expenses.
- 2Lack of Expertise: If your current team lacks the specialized skills needed for advanced IT projects, outsourcing can fill that gap.
- 3
Slow Response Times: Outsourcing can provide additional support if your IT team is struggling to keep up with service requests.
What we can do
Data Entry & Management:
Accurate and efficient data processing to maintain clean, organized records.
Order & Inventory Processing
Support for e-commerce and retail operations, including order fulfillment and stock management.
Accounting & Bookkeeping
Basic financial recordkeeping, invoice processing, and expense tracking.
HR & Payroll Support
Employee data management, timesheet processing, and payroll assistance.
Administrative Assistance
Email handling, document preparation, calendar scheduling, and more.
Customer Data Analysis
Extract insights from customer data to support marketing and service improvements.
How Our Services Work
Step 1: Initial Contact
Customer reaches out via phone, email, or chat.
Step 2: Issue Identification
Our agent quickly identifies the problem.
Step 3: Problem-Solving
Using a knowledge base, the agent resolves common issues.
Step 4: Escalation
If needed, complex issues are escalated to higher-level support.
Step 5: Follow-Up
Ensure customer satisfaction and close the ticket.
Why Choose US
Expertise team
Each account was assigned two Native Speaker well-trained customer service representatives who can cover business hour or 24/7 if needed
analyze product data
The customer service work order system can analyze customer after-sales big data, regularly summarize customer complaints, generate reports, and help sellers improve and optimize their products.
platform
our leading cloud communication platform can integrates with the apps you love like Salesforce, Zendesk, and Google Workspace and it can do real-time analysis into call volume, usage, and adoption across global offices.
Flexible package
The telephone customer service package is flexible, settled monthly, without the need for pre storage, and can be cancelled or changed at any time. According to the total call time, a Toll free Telephone number can be provided.
affordball support
Nagog provides multilingual call support with English as the main language, German, Spanish and other languages coexisting. Provide native language level services to your global clients.
unlimited service categories
Nagog's overseas telephone customer service categories and products are not limited. We have cooperated with top sellers in multiple categories on multiple cross-border e-commerce platforms and have gained recognition and recognition from the sellers.
